What is HR Bridal Accessories Returns Policy?   

We are more than happy to offer a credit note or refund if there is a manufacturing fault.  Please email us first outlining the description of the goods purchased and the fault.  Please fill in the returns form with your order details. Credits or charges due will be issued to the original credit card used for the purchase of HR Bridal Accessories. All refunds will include the cost of return postage if deemed to be faulty after being assessed.  HR Bridal Accessories does not take any responsibility for the arrival or misplacement of returns.  We recommend you use registered post when returning goods back to us with a tracking number.   

HR Bridal Accessories does not offer refunds for “change of mind” or “incorrect purchase”.  Refunds are only offered if a product has a manufacturing fault.   HR Bridal Accessories does not store your credit card details.  Our payment provider processes all refunds and you should allow between 7-21 business days for this to be processed.  

Please send all returns to:
HR Bridal Accessories
7, 211 Ben Boyd Road
Neutral Bay, NSW 2089
Australia

Sale and clearance items can only be exchanged if they are faulty or a store credit will be given to you. No refunds can be issued.

If you would like further information please email us or visit NSW Office of Fair Trading for more information.

What is HR Bridal Accessories Exchange Policy?   

We are more than happy to exchange products if they are unsuitable. Please email us first outlining the description of the goods, style number and reason for exchange. All exchange requests must be received within 14 calendar days from the date your order was shipped. Exchanges will only be considered when goods are in original condition and packaging and have not been worn. Health regulations stipulate that pierced earrings (unless faulty) cannot be exchanged. All labels must be attached and packaging in its original condition. 

Please fill in the exchange form with the required details. We will either exchange your goods or issue a store credit. Please note we are unable to provide exchanges on any goods that are bespoke in nature and have been custom made.  

The customer is responsible for any shipping fees when returning goods back to us. HR Bridal Accessories does not take any responsibility for the arrival or misplacement of exchanges. We recommend you use registered post when returning goods back to us with a tracking number.  

A HR Bridal Accessories staff member will contact you if we are unable to process an exchange request.   

Items that have been returned without either a return or exchange form or are obviously worn, are soiled or have had the tags removed will be returned to the customer and the customer will be charged a shipping and handling fee of $20.00  

Shipping & Delivery   

As the items are handcrafted overseas, we do require between 4-6 weeks for all orders, unless in stock.  You will be contacted when your product (s) have been dispatched from our Sydney boutique and should receive your item within 2-3 business days (metro regions/regional can take up to 7 business days).  Please note during COVID-19 these estimated times may be slightly extended. HR Bridal Accessories standard shipping service offered to all Australian orders is via Australia Posts and international orders is via Australia Post.

Please note we can not deliver to PO Box addresses.

Each HR Bridal Accessories delivery is hand packed carefully by a team member.  You will receive some photographs and small video along with your tracking number showing your beautiful product (s) prior to it being shipped.  HR Bridal Accessories cannot be held responsible for any damages to products once they have been shipped with Australia Post or a courier of the customers’ request.

HR Bridal Accessories ships Monday to Friday only, and does not ship on National Public Holidays. Orders placed on these days will be processed the next working day.  

If you require an urgent delivery or require the products for a specific date, please contact us so we can organise a special delivery.

HR Bridal Accessories accepts no responsibility of financial loss or otherwise which may arise from late delivery of goods beyond our estimated delivery time. HR Bridal Accessories accepts no responsibility for parcels that are not signed for upon delivery.

Customs & Duty

Please note that all international shipments may be subject to local import duties and taxes. These charges may be levied once goods have reached your country. Any charges for duty, etc are your responsibility. Please bear this in mind when completing your overseas order.  

Pricing   

Except where noted otherwise, all prices displayed for products and services on the HR Bridal Accessories website are quoted in Australian Dollars and include GST (goods and service tax). The prices listed for the HR Bridal Accessories products represent the full retail price of the product.

Shipping is an additional charge and you should refer to our shipping policy.

Currency Disclaimer

The currency converter is provided by a third party for the purpose of convenience only and should only be used as a guide and not be relied upon. HR Bridal Accessories does not guarantee the accuracy of rates and calculations. All transaction will be in Australian dollars subject to fluctuating rates (if any).

Payment & Security

HR Bridal Accessories offers an online credit card facility accepting MasterCard and Visa provided by Stripe.

Online Credit Card Facility

All HR Bridal Accessories credit card payments are made via Stripe.

All information collected is encrypted and transmitted to Stripe using AES-256 encryption to protect information and complies with Payment Card Industry Data Security Standards. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1 - the most stringent level of certification available in the payments industry.

Please contact HR Bridal Accessories if you require any further information with regard to your payments. The email address is shop@hrbridalaccessories.com.au